Ericsson UDC Back Office Engineer

CommsResources Ltd is urgently looking for experienced UDC Back Office Engineer required for a telecommunication project base in Riyadh, Saudi Arabia. The contract is 12 months extendable with excellent salary all inclusive package.

THE IDEAL CANDIDATE MUST POSSESS THE EXPERIENCES & SKILLS BELOW:

AS AN UDC MANAGED SERVICES ENGINEER YOUR MAIN RESPONSIBILITIES ARE:

- Deep knowledge of product functionality, installation, upgrades and customer adaptations.
- Perform troubleshooting when customer inquires
- Work with support cases assigned, use reporting tools according to global processes and procedures.
- Follow up support cases looking for an answer/solution, providing constant information to the customer
- Provide guidance for Operation
- Knowledge/experience in the GSM/WCDMA/GPRS/LTE areas
- Tracing tools, Wireshark, Nethawk or others
- Routing knowledge
- IP Security
- Troubleshooting skills
- Previous experience on support services in telecommunications or IP Networks
- Fluent English, speaking and writing

THE FOLLOWING COMPETENCES WILL BE VALUABLE:

- Network administration and configuration
- Signaling and protocol analysis or definition
- MAP, DIAMETER
- LDAP

THE FOLLOWING ATTITUDES ARE DEMANDED:

- Analytic and organized personality
- Have a genuine interest in technology and enjoy challenges
- Customer oriented, understanding their problems and providing the best solutions
- Creative problem solver with good analytical skills and capable of working alone and in teams
- Self-motivated with the ability to think and work independent with both short-term and long-term
- Support and manage stress situation having the ability to work constructively under pressure
- Excellent communication and inter-personal skills

*Permanent employee of Ericsson both presently working and those who left within 24 months are not eligible to apply for this vacancy.