Entry Level Data Center Technician

ENTRY LEVEL DATA CENTER TECHNICIAN CHARLOTTE, NC 6 MONTH CONTRACT

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We are seeking an Entry Level Data Center Technician comfortable with working in a corporate environment for a 3 month + contingent opportunity within CompuCom. Contact us to find out why CompuCom IT Workforce Solutions is the employer of choice for contractors!

OVERVIEW:

- Supports and resolves issues which include: data transmissions, user reports, system access, system messages, and equipment failures.
- Tests configured systems for appropriate functioning and troubleshoots for any errors found.
- Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements.
- Properly receives, unpacks and asset tags IT Hardware Equipment for service and warranty tracking.
- Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures under guidance of team members.
- Researches hardware and software literature to keep abreast on new product/service developments and announcements.
- Works with Lead Technicians on difficult to solve problems or configurations.

REQUIRED SKILLS:

- IT Education and background, including related Degree, Certificate or Course Graduation Diploma
- Experience supporting a wide variety of hardware products very valuable in this role
- Strong customer service skills both in person and in providing support over the phone

8am 5pm work schedule subject to change.

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.