Enterprise Tech Support Analyst

ENTERPRISE SUPPORT ANALYST REDMOND, WA 12 MONTH CONTRACT

Did you know that Gartner has positioned COMPUCOM as #1 in its Magic Quadrant for End-User Outsourcing? Come work for the leader today!

KEY SKILLS: Networking, IIS, SQL, PowerShell.

RESPONSIBILITIES INCLUDE:

- Technical engineering: Support for the implementation, integration, and evolution of complex systems.
- Problem resolution: Timely resolution of critical production systems issues using technical and problem solving expertise.
- Analyze system trending: Provide systems statistical trending and analysis expertise including trending in system capacity and threshold testing and monitoring, performance characteristics.
- Evaluate systems and technology: Assess new systems designs and technical strategies.
- Automate and optimize the application deployment scripts, sequences, or tools for faster, error-free deployment.
- Problem Solving: Provide technical expertise for resolving critical production systems issues.
- Evaluate systems and technology: Assess new systems designs and technical strategies.
- Technical engineering support: Support the implementation, integration, and evolution of complex systems. Design and maintain monitoring support strategies.
- Position requires participation in a 24x7 on-call rotation.

CORE SKILLS FOR THE POSITION:

- Demonstrated understanding the technical concepts of at least two core technologies (SQL, IIS, SAN, Windows 2003/2008, IP Networks, etc.) plus the ability to quickly incorporate information about new technologies
- Strong fundamentals on TCP/IP concepts, load balancing, ACL, routing etc.
- Experience with development projects from the envisioning phase through release and support; ensure that solutions perform, scale, and are highly available with an eye on improving operational practices and procedures
- Strong written and oral communication skills, including technical documentation, a must
- Project Management skills a plus
- Passion for working in a rapid operational environment and able to multitask on several projects at once
- Must be able to review and deliver strong operational feedback to functional specifications

QUALIFICATIONS INCLUDE:

- 6+ years of professional work experience in managing large scale systems
- Strong System Engineering and Administrative skills with MS Server products required including and not limited to: Windows 2003/2008, SQL 2005/2008 and IIS
- 6+ years of meticulous production environment troubleshooting skills including code debugging skills
- Solid analytical problem solving and pattern recognition skills
- Demonstrated automation experience in live site application services
- Working knowledge of Active Directory, high availability solutions, etc.
- Strong knowledge of running and supporting Enterprise Scale Services and infrastructure with concentration in performance tuning, live-site management, business continuity concepts
- Working knowledge of Scripting languages, including PowerShell, VBS, C#, etc. a big plus
- Very good interpersonal skills, critical thinking, written and oral communication skills and strong technical documentation skills required
- Working knowledge of performance monitoring, remote administration, Client Server architecture, web application management, Internet technologies and network architecture

.*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.