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Enterprise Service Desk Specialist Senior - Quantico Job
Eingestellt von Yoh
Gesuchte Skills: Support, Client
Projektbeschreibung
TOP SKILLS SHOULD YOU POSSESS:
- Three (3) years of Desktop Support experience
- Two (2) years of IT ticketing system experience
- SEC+ AND ITIL Cert is a MUST HAVE!
WHAT YOU'LL BE DOING:
- Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology Services.
- Contractor shall have minimum of three (3) years of customer service experience in an IT environment.
- Three years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc. and one (1) year of experience in Remote Desk Takeover tools and usage.
- Certified in accordance with DoD 8570.01-M Information Assurance Technician II (IAT II: GSEC, Security+, SSCP). ES certification: process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc
WHAT YOU NEED TO BRING TO THE TABLE:
- A high school Diploma
- One - three (1-3) years minimum applicable experience
RECRUITER: Mike Calleri
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.
J2W: INFOTECH
TAX TERM: CON_W2J2WYOHFED
Ref:
Enterprise: IT & Telecom
Projektdetails
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Einsatzort:
Quantico, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges