Enterprise Service Desk Specialist Senior - Quantico Job

SR. ENTERPRISE DESKTOP SUPPORT NEEDED FOR A CONTRACT OPPORTUNITY WITH YOH'S CLIENT LOCATED IN QUANTICO,VA

POSSESSION OF A SECURITY CLEARANCE IS REQUIRED AS A CONDITION FOR EMPLOYMENT.

TOP SKILLS SHOULD YOU POSSESS:

- Three (3) years of Desktop Support experience
- Two (2) years of IT ticketing system experience
- SEC+ AND ITIL Cert is a MUST HAVE!

WHAT YOU'LL BE DOING:

- Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology Services.
- Contractor shall have minimum of three (3) years of customer service experience in an IT environment.
- Three years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc. and one (1) year of experience in Remote Desk Takeover tools and usage.
- Certified in accordance with DoD 8570.01-M Information Assurance Technician II (IAT II: GSEC, Security+, SSCP). ES certification: process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc

WHAT YOU NEED TO BRING TO THE TABLE:

- A high school Diploma
- One - three (1-3) years minimum applicable experience

RECRUITER: Mike Calleri

Yoh, a DayJ2W: GOV

TAX TERM: CON_W2; TAX TERM: VETJOBJ2WYOHFED

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Enterprise: IT & Telecom