Enterprise Help Desk Part Time

This is a PART TIME contract opportunity (20 hours/week) for Tech Support with one of the Northwest's most successful corporations.

JOB DESCRIPTION

- Acts as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems.
- Responds to routine hardware/software problems and/or questions related to Point of Sale (POS) and End User Support (EUS), including field LAN/WAN offices and plants globally.
- Assists in identifying trends in continuing hardware, software or systems problems.
- Documents user problems, resolution, and new solutions for future reference using EHD tools and resources.
- Maintains regular and consistent attendance and punctuality.
- Performs first-level core troubleshooting on hardware/software systems problems
- Answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continuous user-support environment.
- Refers user problems to management, senior analysts or other support groups in IT as necessary when additional assistance is required for resolution.

QUALIFICATIONS

- Help desk or customer support environment supporting various hardware, software and personal computer tools: 1 year experience
- Problem management and knowledge base tools: 1 year experience
- Retail Point of Sale systems and or computing systems: 1 year experience
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to simultaneously handle multiple tasks
- Ability to work in a fast-paced and changing environment
- Ability to work as part of a team
- Ability to deliver customer service to users with various levels of computer knowledge
- Ability to work with users of various levels of computer knowledge
- Strong technical aptitude and troubleshooting skills