Engineer Call Center Solutions Engineer - Genesys

We are looking for an Engineer Call Centre Solutions for one of our customers in the Amsterdam region.

Within our client they are expanding their Agile Team that mainly works with Genesys and its related solutions like Nice and Nuance. A team that is focused on delivering solutions for the clients Call Centres in the Netherlands, Germany and Sweden and currently, has a strong focus on implementing the digital strategy where chat, social, virtual assistance and chatbot functionality are considered to the full extend.

You are mainly responsible to work as an Agile Engineer in a sprint planning. You are able to analyse, test, implement and administer new developments. Next to this you are able to support and prevent operational issues. You are a sparring partner for the Product Owner and contribute to the roadmap planning and sprint planning.

Skills:

You like to use hands-on mentality to solve complex issues

Learning new tools and (development) skills is your second nature

You are able to troubleshoots technical issues by confirming the validity of the problem, seeking known solutions, and compiling detailed documentation on issues

Have knowledge and experience in monitoring complex environments

You have some experience in configuring in Genesys and its related solutions

Proven experience in problem analysis and resolution of complex software problems

Basic understanding of networking and communications infrastructure

Experience working in or supporting Contact Centre environments

Agile mindset and experience in SCRUM