Energy Management Systems Support Center Contractor

Position Title: Energy Management Systems Support Center Contractor

Type: Contract-12 months

Location: Birmingham, Alabama

Summary of Position Duties
This position is responsible for the monitoring and front line diagnosis and problem resolution of the computer based systems. These systems include EMS 2000, Open Access Same Time Information System (OASIS), Transaction Tagging and Scheduling System (TTSS), Energy Logs Data System (ELDS), Ten Minute Logs System (TMLS), Offline Power Network Applications (OPNA), Inter-regional Security Node (ISN), and others. This position is part of a 24x7x365 staff that provides frontline communications, monitoring, support, diagnosis, resolution and coordination with EMS department personnel for second tier support. This position is on a rotating mix of 8 and 12 hour shifts including nights, weekends and holidays.

Job Requirements/Preferences (Education, Experience, Knowledge, Skills)

- Required: formal education in Computer Science or a related field or equivalent experience in Real Time systems environments and technologies. A four year college degree with a major in Computer Science, Electrical Engineering or MIS preferred.
- Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner
- Ability to apply technical skills and appropriate judgment to troubleshoot issues
- Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
- Ability to follow and properly apply both EMS Department Change Management and EMS Support Center procedures
- Working knowledge of Windows based operating systems required
- Working knowledge of Solaris, AIX or other UNIX based operating systems required
- Working knowledge of distributed computer networks including but not limited to: Routers, Switches, hubs and Firewalls.
- Ability to build and maintain relationships with key customers, IT Helpdesk personnel, SCADA Operations Center and Infrastructure Operations Center personnel.
- Ability to work days, nights, weekends and holidays as a part of a mixed 8 and 12 hour rotating shift schedule.

Job Responsibilities

- Day to day monitoring of EMS 2000 and ancillary systems for health and availability
- Initial documentation and troubleshooting of all problems and issues reported to the EMS Support Center
- Front line problem resolution and coordination of repairs with EMS Department Personnel
- Follow front line problem resolution procedures outlined by EMS Department personnel in the case of system maintenance or outages.
- Notification of key customers for the coordination of system outages and events that may impact other critical areas.
- Provide input to the team leadership on continual process improvement and customer feedback.
- Thoroughly track and document cases to completion with the help of EMS Department personnel.
- Implement EMS policies to ensure 24 hour secure access to data centers containing EMS computer equipment.
- Day to day monitoring and support of Business Continuity and Disaster Recovery systems

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Synergis is a woman-owned company that serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognitions by Inc. magazine and the Atlanta Business Chronicle.

From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. For more information, please visit the company website at our website.