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Endpoint Solution Manager
Eingestellt von Experis Schweiz AG
Gesuchte Skills: Client, Sales
Projektbeschreibung
ENDPOINT SOLUTION MANAGER
For our client an international IT-Company are we looking for an French speaking Endpoint Solution Manager with a strong IT background who could start immediately. The role holder has to be willing to travel as the has to travel form the headquarter in Zürich to Paris and London.
KEY RESPONSIBILITIES:
- Act as a SME for desktop management best practices to clients other Unisys collaborative teams ( SPO, ITO Strategy and Planning, etc) and sales teams
- Provide presales and bid support to sales teams by assisting in pricing and opportunity qualification
- Prepare and deliver client presentations focused on Unisys desktop management capabilities and value
- Evangelize the Endpoint operations capabilities to internal account teams by holding strategy sessions, attending relevant internal meetings and discussions
- scoping Develops plans and strategies to ensure continued success of a given account
- Works cross-functionally with the client teams on demand planning
- Responsible for the volume forecasting process
- Participates in the development of the account(s) technology strategy
Consults at the conceptual stage to influence upcoming account(s) business requirements and technology directions as they relate to Endpoint Mangement.
MANAGEMENT OF DESKTOP MANAGED SERVICES PERFORMANCEACTIVELY
- Keeps track of commitments, ensures performance against committed activities
- Ensures continuous process improvements to support improved performance levels
- Manages KPI's across staff and client
- Actively participates in client status calls
SERVICE DELIVERY, INTEGRATION AND ESCALATION
- Coordinates and facilitates implementation of Endpoint core services into new and existing clients
- Collaborates with other groups (Sales, Program Manager, Program Executives, client resolvers, other Unisys delivery/resolver teams) in handling and responding to client issues, account problem analysis and making requested service improvements.
- Actively fill service delivery voids when present to satisfactorily deliver upon contract by being able to create desktop Images, script automation processes, deploy workstations.
- Work with other Endpoint leads, vendors, and cross functional teams to develop and enhance our delivery methodologies, processes by creating and documenting process, creating "how to" documentation. Building and strategizing on process improvement.
- Act as SME in implementation teams on boarding new and existing clients and building appropriate staffing models to run operations in stead state as lean as possible
For our client an international IT-Company are we looking for an French speaking Endpoint Solution Manager with a strong IT background who could start immediately. The role holder has to be willing to travel as the has to travel form the headquarter in Zürich to Paris and London.
KEY RESPONSIBILITIES:
- Act as a SME for desktop management best practices to clients other Unisys collaborative teams ( SPO, ITO Strategy and Planning, etc) and sales teams
- Provide presales and bid support to sales teams by assisting in pricing and opportunity qualification
- Prepare and deliver client presentations focused on Unisys desktop management capabilities and value
- Evangelize the Endpoint operations capabilities to internal account teams by holding strategy sessions, attending relevant internal meetings and discussions
- scoping Develops plans and strategies to ensure continued success of a given account
- Works cross-functionally with the client teams on demand planning
- Responsible for the volume forecasting process
- Participates in the development of the account(s) technology strategy
Consults at the conceptual stage to influence upcoming account(s) business requirements and technology directions as they relate to Endpoint Mangement.
MANAGEMENT OF DESKTOP MANAGED SERVICES PERFORMANCEACTIVELY
- Keeps track of commitments, ensures performance against committed activities
- Ensures continuous process improvements to support improved performance levels
- Manages KPI's across staff and client
- Actively participates in client status calls
SERVICE DELIVERY, INTEGRATION AND ESCALATION
- Coordinates and facilitates implementation of Endpoint core services into new and existing clients
- Collaborates with other groups (Sales, Program Manager, Program Executives, client resolvers, other Unisys delivery/resolver teams) in handling and responding to client issues, account problem analysis and making requested service improvements.
- Actively fill service delivery voids when present to satisfactorily deliver upon contract by being able to create desktop Images, script automation processes, deploy workstations.
- Work with other Endpoint leads, vendors, and cross functional teams to develop and enhance our delivery methodologies, processes by creating and documenting process, creating "how to" documentation. Building and strategizing on process improvement.
- Act as SME in implementation teams on boarding new and existing clients and building appropriate staffing models to run operations in stead state as lean as possible
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Marketing/Vertrieb