End User Support/Service Desk Technician (L2) (Dutch Speaker)

END USER SUPPORT/SERVICE DESK TECHNICIAN (L2) (DUTCH SPEAKER)

Are you looking for a stable opportunity to progress within a large complex environment?

One of Europe's largest and reputable financial clients are urgently looking for an Service Desk/End User Support technician to work in a multinational team in a progressive environment for a 6-12 months' contract in Utrecht, Netherlands.

THE IDEAL L2 SUPPORT/SERVICE DESK TECHNICIAN WILL HAVE 75% OF THE FOLLOWING SKILLS/EXPERIENCE:

* Be the first point of contact for the end user and provide support.
* If possible, unlock the call immediately.
* Registering incoming notifications in the service management tool TOPdeskAnalysis of notifications to detect and report any problems
* Routing notifications to other treatment groups where necessary.
* Overveiling surveillance of open notifications.
* Learn the end users about the status of the open message.
* Reporting information about procedures for Applications and use of ICT resources Check on mandatory holder of incoming applications
* As an employee within the Team Servicedesk team of the Workplaces Division, you are responsible for the daily ICT services for various clients together with your colleagues.
* At present, the user-operated user organization comprises about 12,000 employees.
*Maximum travel time 1 hour. MBO work and thinking level
* Flexible due to working hours (between 0700 and 1800 hours)
* Good command of the Dutch language in word and writing
* Training/Certificate
* MBO ICT management

Please send in your application for an immediate response - Interviews soon!