End User Computing Supporter m

We need for a client project an End User Computing Supporter m/f with the following skills:

Profile:

- 4-5 years of Experience in technical support with a minimum of 1-2 in providing Desk-side Support.
- Excellent Knowledge on supporting hardware(Dell & HP) and desktop OS and applications
- Excellent verbal and written communication skills to deal with client users in America Geography
- Ability to solicit and convey moderately complex information and make recommendations

Responsibility: - Maintain, analyze, troubleshoot and repair desktop laptop, hardware and computer peripherals. - Upgrade or replaces hardware and software systems, which includes the setup of workstations and the installation and configuration of software and hardware. - Perform customer services related to equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the remedy problem-tracking database. - Mentor new desktop technicians

Skills: - Excellent expertise in troubleshooting hardware and operating system related issues for Desktops and Laptops. - Excellent troubleshooting skills on Windows operating systems, desktop applications, LAN troubleshooting. - Expertise in installing, configuring and troubleshooting printer and print related issues. - Expertise in Trouble shooting and configuring Remote access, VPN, Wireless routers, Cable modem. - Expertise in Shrink wrapped products like Microsoft office, MS Project, Visio, Adobe suite, Dream weaver, Quark, Outlook. - Knowledge on antivirus client software installations, patch and hot-fix installation. - Knowledge in Windows active directory, domain administration, Microsoft exchange. - Knowledge of other operating systems like MAC and Unix.

Tools Usage: Ticketing Tools : Remedy Remote Control Tools : Dameware, Net meeting Other Tools: Citrix, Norton Ghost, DELL diagnostics tools.

Start: ASAP

Location: Hamburg