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Emear Application Maintenance Service Manager
Eingestellt von Experis AG
Gesuchte Skills: Support
Projektbeschreibung
EMEAR APPLICATION MAINTENANCE SERVICE MANAGER
Experis IT Switzerland is urgently looking for a Application Maintenance Service Manager to join one of their clients in Zurich, a globally renowned Pharmaceutical organization with a fantastic brand! For this role we are looking for a candidate ideally with experience in a similar role to start ASAP who can speak fluent English.
ON THE JOB DUTIES:
- Interface with key solution vendors, and extract maximum value of vendor relationships
- Lead strategic project efforts for Enterprise Application Services group
- Perform contract management activities, including developing contracts, following through the processes defined in the contracts, making any needed changes to the contracts
- Manage transfer of IT services between vendors, and between internal resources and vendors
- Liaison between IT groups and Vendors, in conducting everyday operations, and resolve issues
- Risk identification, prevention and management
- Prioritize requests and demands, and plan resources accordingly
- Supervise service operations by reviewing reports against contract Key Performance Indicators(KPIs), and taking corrective actions
- Management responsibility for various programs that includes Matrix management of multi-disciplinary, cross-functional team members
- Provides guidance for team members, reviews progress with them, and provides critical feedback to members and/or manager when necessary.
- Generate collaboration, cooperation and communication across IS/IT groups as needed
- Identify opportunities for continuous improvement, including new approaches and processes to benefit the organization
- Envisions new solutions to accomplish strategic IS/IT initiatives
SKILLS AND EXPERIENCE:
- Experience with application support, development, maintenance and outsourcing operations
- Excellent proficiency in Microsoft Office products.
- Must be capable of creating effective reports, charts and presentations to various levels, including senior leadership team
- Strong bidirectional communication skills to have effective interaction with internal and external team members composed of diverse backgrounds
- Proven success in reducing operating costs
- Strong negotiation and analytical skills
- Strong organizational change management (OCM) skills
- Fast learner and self-motivated, working independently but seek management support and guidance as needed
- Ability to work with global teams in different time zones
- Solid understanding on budgets, finance and contract life cycle
- Self-motivated and highly organized for accomplishment
LOCATION: Zurich
START DATE: ASAP
DURATION: Five months
Don't hesitate and send us your CV and testimonials today. In case of any questions please contact Mikey McLean. Please only apply if you have an EU or Swiss nationality.
Experis IT Switzerland is urgently looking for a Application Maintenance Service Manager to join one of their clients in Zurich, a globally renowned Pharmaceutical organization with a fantastic brand! For this role we are looking for a candidate ideally with experience in a similar role to start ASAP who can speak fluent English.
ON THE JOB DUTIES:
- Interface with key solution vendors, and extract maximum value of vendor relationships
- Lead strategic project efforts for Enterprise Application Services group
- Perform contract management activities, including developing contracts, following through the processes defined in the contracts, making any needed changes to the contracts
- Manage transfer of IT services between vendors, and between internal resources and vendors
- Liaison between IT groups and Vendors, in conducting everyday operations, and resolve issues
- Risk identification, prevention and management
- Prioritize requests and demands, and plan resources accordingly
- Supervise service operations by reviewing reports against contract Key Performance Indicators(KPIs), and taking corrective actions
- Management responsibility for various programs that includes Matrix management of multi-disciplinary, cross-functional team members
- Provides guidance for team members, reviews progress with them, and provides critical feedback to members and/or manager when necessary.
- Generate collaboration, cooperation and communication across IS/IT groups as needed
- Identify opportunities for continuous improvement, including new approaches and processes to benefit the organization
- Envisions new solutions to accomplish strategic IS/IT initiatives
SKILLS AND EXPERIENCE:
- Experience with application support, development, maintenance and outsourcing operations
- Excellent proficiency in Microsoft Office products.
- Must be capable of creating effective reports, charts and presentations to various levels, including senior leadership team
- Strong bidirectional communication skills to have effective interaction with internal and external team members composed of diverse backgrounds
- Proven success in reducing operating costs
- Strong negotiation and analytical skills
- Strong organizational change management (OCM) skills
- Fast learner and self-motivated, working independently but seek management support and guidance as needed
- Ability to work with global teams in different time zones
- Solid understanding on budgets, finance and contract life cycle
- Self-motivated and highly organized for accomplishment
LOCATION: Zurich
START DATE: ASAP
DURATION: Five months
Don't hesitate and send us your CV and testimonials today. In case of any questions please contact Mikey McLean. Please only apply if you have an EU or Swiss nationality.
Projektdetails
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Kategorie:
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