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Ehelp Ecommerce Support Analyst (m/f)

Eingestellt von Harvey Nash IT Recruitment Switzerland

Gesuchte Skills: Client, Support


For our customer in Zurich we are looking for an eHelp eCommerce Support Analyst.

Your responsibilities:
- Providing our customers with professional multi-lingual technical support for our new strategic eCommerce application and various business critical applications by phone, chat and eMail. Taking ownership of each client issue through root cause and solution. Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders/Sales/Client Relationship teams and with external client technical staff. Coordinating/escalating to other production support teams and business groups. Adhering to legal guidelines; paying special attention to the client base under the Swiss Secure Zone.

Required Skills:
- Extraordinary Client focus
- Understanding of Internet technology
- Understanding of Operating Systems (Windows XP, Windows 2000, Windows NT
- Understanding of trading environments and markets
- Fluent English

Ideal additional skills:
- Excellent communication skills
- Ability to work under pressure
- German or Italian skills are appreciated as candidates with German or Italian skills are favoured

If you are interested in this position please do not hesitate to send us your CV electronically.


  • Einsatzort:


  • Projektbeginn:


  • Projektdauer:

    3 months

  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Harvey Nash IT Recruitment Switzerland