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Ehelp Ecommerce Support Analyst, 3 Months Contract, Banking

Eingestellt von Swisslinx

Gesuchte Skills: Support, Client


For one of our clients, we are looking for an eCommerce Support Analyst to work on a contract basis for an initial period of 3 months. The client is based in Zurich. The daily rate will be between 400 and 450 CHF. The start date will be around beginning of April.

The successful candidate will work in the eCommerce Client Support team, answering business and technical questions regarding eCommerce applications and coordinating with production support teams.

The role will involve the following tasks:
Providing our customers with professional multi-lingual technical support for our new strategic eCommerce application and various business critical applications by phone, chat and eMail
Taking ownership of each client issue through root cause and solution
Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders/Sales/Client Relationship teams and with external client technical staff
Coordinating/escalating to other production support teams and business groups
Adhering to legal guidelines;

To be considered for the following position, you will have the following skills:
Extraordinary Client focus
Excellent communication skills, as you have to be able to express yourself effectively in both business terms and technology terms
Ability to work under pressure
Ability to multitask
Fluency in English is a must, German and/or Italian are highly beneficial and additional language skill set is considered a strong plus
General interest and understanding of Internet technology, as well as understanding of Operating Systems (Windows XP, Windows 2000, Windows NT)
General interest and understanding of trading environments and markets

If you possess the above skills and attributes and are interested in this challenge, then please send your full CV.

We look forward to hearing from you.

The Swisslinx Group provides bespoke recruitment solutions for technology, financial and executive positions in Switzerland, the Middle-East and South East Asia. With more than twenty years experience, our business relationships are driven by integrity, trust and discretion.

© Copyright Swisslinx AG 2013


  • Einsatzort:


  • Projektbeginn:


  • Projektdauer:

    3 months

  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

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