EDTS Level 1 Support Engineer

*ENGINEERS NEEDED FOR LARGE SCALE INFRASTRUCTURE SUPPORT FOR A WORLD LEADING CORPORATION.* Contact us today to find out why CompuCom IT Workforce Solutions is the employer of choice for contractors!

The EDTS Level 1 Support role is responsible for the installation, configuration, and maintenance of large, highly utilized Servers to maximize reliability and recoverability. The candidate in this role will install, configure, and maintain the server environment.

QUALIFICATIONS

- Requires 1-2 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience
- Minimum of 1 year experience as an Application EDTS Administrator
- Understanding of SLM and ITIL processes
- Knowledge of SOX environments
- Connect Enterprise (CE)
- Gentran Integration Suite (GIS)

ELECTRONIC DATA TRANSFER SERVICE SUPPORT ACTIVITIES

- Monitor data transfer execution. Take corrective actions in the case of failed transfers.
- Provide account and home directory management for externally (DMZ) hosted EDTS services in accordance with client process.
- Administer and support account administration (interfaces) for SSH FTP service, the CIT request web page and 'FTP to Share' delivery administration.

GENERAL RESPONSIBILITIES

- Perform proactive and reactive Incident Management including L1 and L2 services.
- Perform active system monitoring and event management including physical hardware status, system and application processes, services, event logs, backups, scheduling, data transfers, resource utilization.
- Co-ordinate remediation efforts with onsite, physical presence, or site services as needed.
- Co-ordinate hardware and/or firmware repair (may include reactive patches).
- Dispatch third party field engineering personnel for hardware or software intervention under the terms of hardware and software support service agreements
- Provide support for root cause analysis and problem review for high impact and/or recurring problems.
- Execute all changes requested, routine maintenance, or emergency break fix in accordance with Change Management process. This includes stakeholder communications, scheduling, pre and post implementation testing and implementation.
- Perform peer technical review and approval of scheduled changes per Customer processes.
- Perform configuration management, which identifies and tracks the status of every IT component supporting the customer. This effort includes the management of relationships between configuration items throughout the IT stack.
- Execute site-specific tasks itemized on the daily operational task list.
- Administer all privileged level access requests for all platforms based on security requirements.
- Administer all access requests for standard accounts across platforms which are not AD enabled (ie AS400, VMS, DMZ and Non-Centrified Unix).
- Configure user access to desired resources via configuration of users and user related attributes (such as groups) within the supported environment.
- Create and disable groups required by approved technical teams or business unit contacts as required when account management team in the Help Desk does not have permission to perform necessary requests.
- Perform regular deployment of approved patches and updates including security.
- Deploy emergency patches to supported infrastructure at a pace that bypasses application dependency analysis.
- Administer and support console and remote access solutions.
- Install, configure and update monitoring agents as required.
- Provide support for Disaster Recovery execution.