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Ecommerce Supporter - English/German/Italian and French
Eingestellt von RM IT Professional Resources AG
Gesuchte Skills: Support, Client
Projektbeschreibung
E-commerce Supporter - English/German/Italian And French
For a major bank, based in Zürich, we are looking for a MULTILINGUAL SUPPORT ANALYST E-COMMERCE. The successful candidate will work in the eCommerce customer support center, answering business questions regarding the eCommerce applications, monitoring system infrastructures and coordinating the production support teams.
THE ROLE:
* Providing our customers with professional MULTI-LINGUAL TECHNICAL SUPPORT for various business critical applications by phone, chat and email
* Taking ownership of each client issue through root cause and solution
* Monitoring system infrastructure
* Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders/Sales/Client Relationship teams and with external client technical staff
* Coordinating/escalating to other production support teams and business groups
REQUIREMENTS:
* Business or technical apprentice applicants welcome
* Extraordinary Client focus
* Excellent communication skills, FLUENCY IN ENGLISH & GERMAN IS A MUST, + ADDITIONAL LANGUAGE (GERMAN, ITALIAN OR FRENCH)
* Ability to work under pressure
* GENERAL INTEREST AND UNDERSTANDING OF INTERNET TECHNOLOGY, AS WELL AS UNDERSTANDING OF MOST COMMON OPERATING SYSTEMS
If you think that you are the ideal candidate for this position please SEND A COPY OF YOUR CV AS A WORD DOCUMENT and a daytime contact telephone number.
Please note that applicants must be eligible to qualify for a work permit in the specified location.
For a major bank, based in Zürich, we are looking for a MULTILINGUAL SUPPORT ANALYST E-COMMERCE. The successful candidate will work in the eCommerce customer support center, answering business questions regarding the eCommerce applications, monitoring system infrastructures and coordinating the production support teams.
THE ROLE:
* Providing our customers with professional MULTI-LINGUAL TECHNICAL SUPPORT for various business critical applications by phone, chat and email
* Taking ownership of each client issue through root cause and solution
* Monitoring system infrastructure
* Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders/Sales/Client Relationship teams and with external client technical staff
* Coordinating/escalating to other production support teams and business groups
REQUIREMENTS:
* Business or technical apprentice applicants welcome
* Extraordinary Client focus
* Excellent communication skills, FLUENCY IN ENGLISH & GERMAN IS A MUST, + ADDITIONAL LANGUAGE (GERMAN, ITALIAN OR FRENCH)
* Ability to work under pressure
* GENERAL INTEREST AND UNDERSTANDING OF INTERNET TECHNOLOGY, AS WELL AS UNDERSTANDING OF MOST COMMON OPERATING SYSTEMS
If you think that you are the ideal candidate for this position please SEND A COPY OF YOUR CV AS A WORD DOCUMENT and a daytime contact telephone number.
Please note that applicants must be eligible to qualify for a work permit in the specified location.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges