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Ecommerce Support Analyst

Eingestellt von Michael Bailey Associates - Zurich

Gesuchte Skills: Support, Client


For our banking client in Zürich we are currrently looking for an

eCommerce Support Analyst

Start: 01.09.15

Duration: 6 months

Location Zürich

The eHelp team is a dynamic global team that provides a professional front-to-back support service to our Foreign Exchange, Equities, Fixed Income and IBD clients across our entire award winning eCommerce platforms. This eHelp role is mandated to provide an accurate, professional and friendly support service to our internal and external clients using all of our eCommerce platforms.


The successful candidate will work in the eCommerce customer support centre, answering business questions regarding eCommerce applications, monitoring system infrastructures and coordinating with production support teams.


- Providing our customers with professional multi-lingual technical support for various business critical applications by phone, chat and email
- Taking ownership of each client issue through root cause and solution
- Monitoring system infrastructure
- Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders/Sales/Client Relationship teams and with external client technical staff
- Coordinating/escalating to other internal production support teams and business groups

Michael Bailey International is acting as an Employment Business in relation to this vacancy.


  • Einsatzort:

    Zürich, Schweiz

  • Projektbeginn:


  • Projektdauer:

    6 months

  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Michael Bailey Associates - Zurich