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Ecommerce Production Support Analyst
Eingestellt von Ubique Systems UK Limited
Gesuchte Skills: Engineering, Support
Projektbeschreibung
Role: eCommerce Production Support Analyst.
Location: Cork, Ireland.
Skills:
Education background in Bachelor's degree in a Business, Technology or Science discipline, and preferably a Master's or equivalent.
Experience in supporting function of a fast paced E-commerce environment for a multi- national corporation.
Experience managing a complex operations centre, including establishing and enforcing operational procedures and protocols, incident management, communications, resolution and continuous improvement.
A development background would be very desirable.
Good knowledge of Internet-based application and software development terminology, approaches and project life cycles - experience of both traditional waterfall and agile project methodologies.
Experience working with engineering teams as well as business teams and who can easily traverse from technical to non-technical explanations.
Experience in providing 1st level support and communication for all applications services as well as analysing incident trends and constantly looking for opportunities for improvement, whilst fostering strong relationships with the business and engineering teams.
Location: Cork, Ireland.
Skills:
Education background in Bachelor's degree in a Business, Technology or Science discipline, and preferably a Master's or equivalent.
Experience in supporting function of a fast paced E-commerce environment for a multi- national corporation.
Experience managing a complex operations centre, including establishing and enforcing operational procedures and protocols, incident management, communications, resolution and continuous improvement.
A development background would be very desirable.
Good knowledge of Internet-based application and software development terminology, approaches and project life cycles - experience of both traditional waterfall and agile project methodologies.
Experience working with engineering teams as well as business teams and who can easily traverse from technical to non-technical explanations.
Experience in providing 1st level support and communication for all applications services as well as analysing incident trends and constantly looking for opportunities for improvement, whilst fostering strong relationships with the business and engineering teams.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges