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Ecommerce Application Specialist

Eingestellt von RM IT Professional Resources AG

Gesuchte Skills: Support, Jira, Sql, Erp

Projektbeschreibung

Application Specialist eCommerce wanted for one of our clients in the food industry.

YOUR EXPERIENCE/SKILLS:

- Degree in Information Systems Management or similar (HES, HEC or University) and 3+ years of work experience supporting eCommerce systems in multinational environment
- ITIL V3 certification and extensive knowledge of project-, incident-, request-, problem-, stakeholder- and service management
- Expertise in application support with excellent knowledge of key support processes, SQL, Linux and infrastructure besides 3rd level support experience
- Know-how of ERP business processes in eCommerce as well as good understanding of development tools such as HPSM and JIRA
- Strong analytical (functional and technical) skills and ability to manage multiple priorities
- Languages: fluent English and French both written and spoken

YOUR TASKS:

- Managing, analysing and resolving incidents, tickets and resolutions related to eCommerce and applying root cause analysis and problem evaluations
- Training 1st and 2nd level support teams to avoid the re-occurrence of the incidents as well as updating the corporate ticketing tolls to ensure sufficient communication of resolution activities
- Assuring sufficient management of all resolution activities to succeed the greater re-use of resolution instructions based on known errors
- Providing on time support to minimize exposure of risk of eCommerce business activities and monitoring the platform to insure high availability of eCommerce and mCommerce services
- Providing configuration activities and assisting project teams in roll outs along with abolishing business disruptions by performing root cause analysis

START: 01/2017- ASAP
DURATION: 12MM++
LOCATION: Vaud, Switzerland
REF.NR.: BH9946

Does that sound interesting? Does that sound like a challenging opportunity to you? Then take the next step and send us your CV as a Word Document and a daytime contact telephone number.

DUE TO WORK PERMIT RESTRICTIONS WE CAN UNFORTUNATELY ONLY CONSIDER APPLICATIONS FROM EU OR SWISS CITIZENS AS WELL AS CURRENT WORK-PERMIT HOLDERS FOR SWITZERLAND.

GOING THE EXTRA MILE

NEW TO SWITZERLAND? In case of successful placement, we support you with:

- All administrative questions
- Finding an apartment
- Health - and social insurance
- Work permit and much more

Projektdetails

  • Einsatzort:

    Vaud, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    12M++

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

RM IT Professional Resources AG