Ecommerce and Customer Experience Project Manager

For a 6 month project with our customer in Lausanne, we are looking ASAP for an eCommerce and Customer Experience Project Manager

Tasks:

- Specify and Manage the functional evolution of Company Online Boutiques (web, mobile) based on the agreed roadmap.
- Project definition: Business requirements, tagging, KPIs, SEO, Functional Specifications validation
- Graphical design with external agencies
- IS/IT integration follow up and coordination
- Project validation: UAT and MAT
- Initial deployment: launch pilot market, hand-over to operations, documentation
- Contribute with the International Ecommerce Manager to define and spread the eBusiness roadmap (web & mobile, B2C & B2B)
- Support Company sales channels (Boutique, Trade) in their digital project by ensuring a seamless user journey with a functional and graphical alignment based on global and digital brand guidelines.
- Support the eBusiness team with UX and User Interaction recommendations and prototyping (wireframes)
- Enhance the web and mobile Company user experience to increase conversion rates and user satisfaction

Requirements:

- At least 7 years' experience in delivering Digital and eCommerce experiences (web and mobile)
- University degree
- Fluent in English, French a plus
- Strong expertise in User eXperience
- Strong expertise in User Interaction Design
- Strong Project Management skills
- Strong experience in running eBusiness
- Good experience in Digital Marketing
- Good understanding of web analytics
- Good understanding of web and mobile technologies and ability to interact/challenge with technical counterparts.
- Excellent interpersonal & communication skills
- Ability to work in a multi-cultural environment

Are you interested in this position? Then we are looking forward to receiving your application.