ECM Tools Administrator

Our client is a global leader in the resources industry with operations in over 25 countries. They currently have an exciting opportunity for an experienced ECM Tools Administrator to join their team on a Full time 12 month contract. The position will be located within their corporate offices in the Perth CBD.

KEY RESPONSIBILITIES:

- Level 2 and 3 support for all SharePoint technical end user interactions
- Rudimentary level assessment (initial triage)
- Coordinate any response to an incident/request
- Efficient handling and timely close-out of assigned customer service request calls including escalation and reassignment of calls where relevant
- Provide hands on SharePoint functional training to users
- Monitor and review history of incidents and issues and develop resolutions to common problems
- After hours support where required

SKILLS AND EXPERIENCE:

- Relevant tertiary qualification in an Information Technology/Information Management related discipline preferred
- Minimum 5 years experience in support and administration of Information Management (IM) systems
- At least 3 years proven experience supporting and administering SharePoint
- Proven ability to troubleshoot and isolate system and user errors
- Proven experience in the functional side of IM content management
- Experience in development and delivery of user training and Frequently Asked Questions (FAQ) and ability to present information and solutions in simple user-friendly (non-technical) manner
- Experience of governance and change management processes and tools highly desirable
- Previous exposure to the E&P industry desirable
- Good organisational, communication and teamwork skills

If you match the selection criteria and are interested in finding out more about the position, please forward your updated CV to Wendy Young by clicking the APPLY NOW button.