E-Commerce Support Analyst

FOR OUR BANKING CLIENT IN ZÜRICH WE ARE CURRENTLY LOOKING FOR A E-COMMERCE SUPPORT ANALYST

Start: 1. September 2015

Duration: 6 months

Location: Zürich

The eHelp team is a young and dynamic global team that provides a professional front-to-back support service to our Foreign Exchange, Equities, Fixed Income and IBD clients across our entire award winning eCommerce platforms. This eHelp role is mandated to provide an accurate, professional and friendly support service to our internal and external clients using all of our eCommerce platforms. DESCRIPTION: The successful candidate will work in the eCommerce customer support centre, answering business questions regarding eCommerce applications, monitoring system infrastructures and coordinating with production support teams.

THE ROLE ENTAILS:

- Providing our customers with professional multi-lingual technical support for various business critical applications by phone, chat and email
- Taking ownership of each client issue through root cause and solution
- Monitoring system infrastructure
- Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders/Sales/Client Relationship teams and with external client technical staff
- Coordinating/escalating to other production support teams and business groups

REQUIREMENTS:

- Business or technical apprentice applicants welcome
- Extraordinary Client focus
- Excellent communication skills, as you have to be able to express yourself effectively in both business terms and technology terms
- Ability to work under pressure
- Fluency in English is a must, every additional language (German or French) is considered a strong plus
- General interest and understanding of Internet technology, as well as understanding of most common Operating Systems
- The ability to master new technology and effectively adapt knowledge and skills rounds off your ideal profile.

Michael Bailey International is acting as an Employment Business in relation to this vacancy.