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E-Commerce Support Analyst

Eingestellt von Experis Schweiz AG

Gesuchte Skills: Support, Client



Our client, headquartered in Zurich, is an important subsidiary of a global company in the finance industry.

We are looking for an eCommerce Support Analyst. For this contract position based in Zürich, our client is looking for an English (German and/or Italian are highly beneficial) speaking candidate who can start as soon as possible.

The successful candidate will work in the eCommerce Client Support team, answering business and technical questions regarding eCommerce applications and coordinating with the production support teams.

The role as eHelp eCommerce Support Analyst will involve the following responsibilities:
* Providing our customers with professional multi-lingual technical support for our new strategic eCommerce application and various business critical applications by phone, chat and eMail
* Taking ownership of each client issue through root cause and solution
* Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders/Sales/Client Relationship teams and with external client technical staff
* Coordinating/escalating to other production support teams and business groups
* Adhering to legal guidelines; paying special attention to our client base under the Swiss Secure Zone

To be effective in this role, the candidate should have the following skills and qualifications:
* Extraordinary Client focus
* Excellent communication skills, as you have to be able to express yourself effectively in both business terms and technology terms
* Ability to work under pressure
* Ability to multitask
* Fluency in English is a must, German and/or Italian are highly beneficial and additional language skill set is considered a strong plus
* General interest and understanding of Internet technology, as well as understanding of Operating Systems (Windows XP, Windows 2000, Windows NT)
* General interest and understanding of trading environments and markets

The ability to master new technology and effectively adapt knowledge and skills rounds off your ideal profile.

Contract: 10 months +

Interested? Please apply online. We look forward to receiving your application.

Please don't hesitate to send your CV to Sophia Alaoui or if you should have any questions, please don't hesitate to call.


  • Einsatzort:


  • Projektbeginn:


  • Projektdauer:

    10 months

  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Experis Schweiz AG