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E-Commerce Application Manager (Contract)

Eingestellt von Disys Technical and Consulting Kft

Gesuchte Skills: Sales, Client, Marketing

Projektbeschreibung

JOB DESCRIPTION:

DISYS is currently searching for a top professional Application Manager for its client, a world-class pharmaceutical provider. You will be an E-commerce application project management or eCommerce application service (operation) manager. i/c Vendor Management SLA/OLA, + Remote Team Work and Stakeholder Management experience.

MAJOR ACCOUNTABILITIES:

1. Manages a subset of applications and services.
2. Liaises with Service Leads and the Customers ensuring high satisfaction levels.
3. Manages resources delivering the service, Internal or External
4. Responsible for overseeing the service delivery, ensuring the coordination, overall planning and quick issue resolution.
5. Responsible for managing the service quality by conducting the service reviews with customers and vendors
6. Ensures that all supporting components of the service, including any associated SLAs, OLAs and KPI's are aligned and managed as an integrated service.
7. Responsible for the overall continuous improvement, cost optimization and performance of the services.
8. Responsible for the Application Availability, their life cycle management and optimization/modernization/retirement as appropriate.
9. Active Involvement in Incident Management ensuring quick Issue resolution and performance within defined SLAs.
10. Overall Issue Tracking and Route Cause analysis for Problems and Major Incidents, finding patterns & process improvement planning for continual improvement
11. Is responsible for the budgeting and resource allocation for the applications/service(s) for which he/she is responsible.
12.Conducts/participates in Service review boards with customers/vendors to perform the health-check.
13.Collaborates with the Service Integration and Vendor Management organizations on supplier management including Contract Oversight and Renewals as appropriate.
14.Manage all requirements related to Identity & Access Management
15.Manages Changes in the environment carefully, including conducting/participating in Change Approval Board (CAB) meetings
16. Responsible for Continuous Service Improvements through effective ideation and execution of SIP (Service Improvement Plans)

MEASURES OF SUCCESS

Alignment of IT Services with Business and IT strategy through close collaborations with Service Leads and Business Partners.
Operational excellence: measurement through KPIs and customer satisfaction surveys.
Continuous Service Improvements through effective ideation and execution of SIP (Service Improvement Plans)
Achievement of agreed targets in terms of quality, time and cost.

JOB DIMENSIONS

Complete Accountability for a set of Applications and Services
Management of Allocated resources - in an internal, external, hybrid or matrixed arrangement.
Measurement and Reporting of efficiency, speed and productivity in services
Geographical scope: global
Solid understanding and market intelligence of Technology Trends

EDUCATION EXPERIENCE

Strong experience of working in a multinational Pharmaceutical company in the commercial space is desired.
Proven IT management experience.
University degree in Informatics, Computer Sciences or similar. Degree in business management is desired.
Good Experience of 5+ years in the area of IT Application and/or Service Management.

PROFESSIONAL COMPETENCIES

Expert
ITIL Framework and Key process areas including Incident, Problem, Change & Release, Access Management Processes
Technologies and Industry trends for Commercial IT Strategic Areas*
Service Delivery Management
People Management in a Hybrid Sourced Environment
Stakeholder Management
Communications Management
Supplier Management
Competent
Estimation and Budgeting
Project and Service Management

*DIGITAL MARKETING, MOBILE, ANALYTICS, SALES ENABLEMENT, BACKEND, CRM

WHAT WE OFFER:

100% Six Month Contract likely to be extended.

Competitive compensation - hourly rate

Some home working.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Disys Technical and Consulting Kft