Dynamics CRM Administrator - Immediate Start - 3 Month Contract

A fantastic opportunity has become available for experienced Dynamics CRM Administrator within a Government Department for a short-term contract role.

- ACT LOCATION
- IMMEDIATE START
- 3 MONTH CONTRACT

DUTIES AND RESPONSIBILITIES:

- Provide support to staff and troubleshoot Dynamics CRM 2011 issues arising during daily use;
- Assist in ongoing monitoring and application-level administration of Dynamics CRM;
- Manage the ongoing implementation and roll-out of Dynamics CRM to the client by: briefing teams on the functionality and benefits of CRM analysing business requirements and determining how best to configure or customise Dynamics CRM to match these requirements making changes to the CRM through a formal change-management process, or overseeing changes implemented by external consultants monitoring and assessing current use of Dynamics CRM;
- Undertake ongoing research of Dynamics CRM functionality and develop awareness material about this functionality for communication to staff;
- Contribute to the creation of training and support materials for Dynamics CRM; and
- Assist in the support of other Information Application systems such as SharePoint, HP TRIM if required.

SKILLS:

- Experience in operating and supporting the Dynamics CRM 2011 platform, and/or providing high-quality ICT or IM support services to clients;
- A highly customer focused approach;
- Demonstrated ability to gain an understanding of business requirements and assist teams to change their work practices to deliver improved business performance;
- Good written and verbal communication skills, with past experience producing newsletters and running group awareness or training sessions an advantage; and
- A demonstrated commitment to the APS Values and Code of Conduct, participative management practices, OH therefore candidates will need to be Australian Citizens.

TO APPLY FOR THIS CONTRACT OPPORTUNITY, please submit your application to Lauren Fyfe at Talent International by clicking the APPLY NOW button below. Reference Number: .