Dutch Speaking First Line IT Support Engineer

Proteus Europe is searching for a Dutch speaking First Line IT Support Engineer to join a prestigious client located in Mechelen, Belgium. This is a contract role with a duration of 5 months.

Our Client:-
Our client is a company run by the Flemish government in Belgium to provide public transportation with about 3650 buses and 359 trams.

Your New role:-

Main tasks:

- Is responsible for solving the incidents and requests identified by the Helpdesk and recognizing problems:
- Seeks a solution for the reported incidents and closes the incident after the solution has been implemented.
- Informs the user in connection with the available solution via the central service desk.
- Analyzes the problem identified and solves the problem or escalates the problem to the second line.
- Provides advice when making a change request.
- Provides for operational management of local applications and systems in accordance with the guidelines:
- Indicates the maintenance nuts and performs maintenance.
- Performs the operational monitoring and performs the necessary checks.
- Manages local Servers.
- Manages the local network.
- Is responsible for the proper functioning of desktop environments.
- Manages the various local storage media.
- Develops proposals for operational procedures, documents them and sends them where necessary.
- Performs changes to the infrastructure and performs default software updates.
- Provides advice on making capacity requirements. Is responsible for performing (local) system security in accordance with the guidelines
- Voices the policies and guidelines for protecting PCs, passwords
- Supports the management of digital identities, accesses and rights
- Provides advice in capturing security policies and architecture.
- Enables detection, resolution and escalation to second line of security incidents and records them.
- Advises in ensuring continuity:
- Advises when preparing the ICT-DRP plan.
- Test the ICT continuity plans and provide feedback and advice for updates.
- Carries out at the moment of ICT calamity
- Identifies ICT training nodes within the business:
- Identifies the training needs of the business regarding ICT systems and solutions.
- Provides advice in setting up a training program and assists in its implementation.
- Manage the assigned configuration items in the CM DB:
- Controls the assigned configuration items in the CMDB.
- Provides input when verifying the CMDB.

Your Skills and experience:-

Essential Skills:-
Technical knowledge:
- Active Directory
- DHCP
- DNS
- Windows 7
- Office 2010
- Server 2008/2012
- Powershell
- Print Servers
- Fileservers
- Exchange
- SCCM
- Appsense

Desirable Skills:-

Proteus Europe operates in partnership with our candidates by building strong and lasting relationships at all levels.

If you apply for this role, we will:

- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the process.