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Dutch Customer Service Representative

Eingestellt von Hays Specialist Recruitment

Gesuchte Skills: Sales, Support, Social media, Marketing

Projektbeschreibung

RESPONSIBILITIES:
* Provide consultative advice to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels - chat, email and phone
* Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain
* Demonstrate the value of our SMB advertising solutions
* Provide pre and post-sales education for all self-service products
* Responsible for helping SMB clients drive results via their marketing campaigns through consultation, education, and support
* Provide product and tool advice to improve clients' experience and drive higher product adoption and spend.
* Ability to identify trends and solve problems facing multiple SMB clients
* Providing vital product insights and feedback from our customers to engineering
* Champion and produce success stories for customers who have had success in growing their business by using our products have used our products to grow their business

Success in this position requires exceptional consultative sales, coaching, and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

PROFILE ATTRIBUTES:
* Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
* Focus on delighting SMB clients by driving the right product adoption for the right client
* Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
* Sales aptitude; exhibiting ability to empathize with customer and meet targets
* Ooze consultative selling and customer empathy all the time
* Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
* Demonstrate speed, agility, critical-thinking, and problem-solving skills, ability to ramp up quickly
* Self-driven with attention to detail and follow-through
* Ability to multi-task and work under pressure
* Excellent communication skills: verbal, written, listening skills

GENERAL SKILLS:
* BA/BS degree or equivalent experience
* 1 to 3 years working in a service/customer service/sales organization
* Familiarity with online advertising products and social media
* Fluency in English and Dutch
* Must have exceptional grammar and typing accuracy skills

Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Projektdetails

  • Einsatzort:

    Dublin, Irland

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hays Specialist Recruitment