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Domestic Customer Service Representative Job

Eingestellt von Yoh

Gesuchte Skills: Sales, Support, Marketing

Projektbeschreibung

DOMESTIC CUSTOMER SERVICE REPRESENTATIVE needed for a CONTRACT opportunity with Yoh's client located in WILMINGTON, DE.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Knowledge of domestic systems
- Excellent communications skills

WHAT YOU'LL BE DOING:

- Customer focused liaison promoting and implementing.
- Functional Excellence in the CSR role. Provide domestic customer service according to the needs of the Business and Customers.
- Provide the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing.
- Responsibilities include: responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, rebate processing and monitoring sales orders through the order fulfillment process.
- Must obtain a thorough working knowledge of the domestic system and all applicable policies and procedures. Experience in systems, order entry, country requirements, pricing, documentation and invoicing is required.
- A thorough understanding of the Quality System and multi-business experience is preferred. This position offers the incumbents the opportunity to become proficient in many areas including various instances of SAP-R3. The CSRs have the opportunity to learn and work in multiple businesses.
- Works with all levels of SBUs including, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers' needs while maintaining quality standards.
- Requires a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.

WHAT YOU NEED TO BRING TO THE TABLE:

- Demonstrated proficiency as a Customer Service Representative.
- This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.
- Ability to identify areas for improvement and implement change.
- Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
- Previous knowledge of the Sales to Cash (STC)/Requisition to Pay (RTP) process is preferred.
- Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word).
- Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management
- Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment
- Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- com experience is a plus.
- Knowledge of SAP-R3 preferred.

OPPORTUNITY IS CALLING, APPLY NOW!

RECRUITER: Patty Martin

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: PROF

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Ref:

SFSF: PROF

Projektdetails

  • Einsatzort:

    Wilmington, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh