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Document Review Administrator - Bournemouth - Immediate Start

Eingestellt von Hays Plc - JP Morgan

Gesuchte Skills: Support, Client

Projektbeschreibung

Here at JPMorgan, we are looking for a Document Review Administrator to work within ou Commercial Cards Administrative Support team based in Bournemouth.

The main role of the Document Review Administrator is to manage daily new applications processing for clients based throughout Europe, the Middle East and Africa. You shall be responsible for processing new account information and maintaining this information for cardholders.

This role involves a high-level of phone and email queries and you shall be expected to resolve customer issues in a timely manner.

You shall work closely with other teams throughout the Commercial Cards Support departments to ensure that clients receive a seamless experience throughout the process.

RESPONSIBILITIES AND DUTIES:

- Ensures workload is completed as outlined in departmental policies and procedures
- Fully understands portfolio and tools used to support Client/Customer
- Identifies issues surfaced that require training and further coaching
- Meet and exceed service level agreements/meet quality requirements
- Participate in projects aimed at enhancing the Customer experience

SKILLS:

- Excellent communication and customer service skills (written and verbal).
- Proven Client service experience preferred
- Capable of handling multiple responsibilities simultaneously with the ability to prioritize and manage workload effectively
- Attention to detail
- Client facing position requiring strong oral and written communication skills including solid interpersonal skills.
- Working knowledge of PowerPoint, MS Outlook, Excel and Word necessary.
- Data input/processing experience preferred
- Able to work effectively with others and across teams to reach solutions

LOCATION:

- Chaseside Campus, Bournemouth

On offer is an initial 6 month role paying a highly competitive hourly rate is available.

Please send you application to Ella-Jayne Anderson with the Reference Number 180225.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hays Plc - JP Morgan