Division Credentialing Assistant

DIVISION CREDENTIALING ASSISTANT

DURATION:  3-month contract (may be extended, will not convert)

LOCATION:  Rockville, MD  20852

JOB NUMBER:  48788

CLIENT:  One of the country's largest health care and health plan providers

PAY RATE:  $16/hr W2

STANDARD WORK HOURS:  8:30 AM to 5:00 PM

JOB DESCRIPTION AND ESSENTIAL FUNCTIONS:

- The Credentialing Assistant will report to the Senior Manager of Physician Professional Quality Assurance (PPQA); responsible for assisting in the credentialing process as a support to the Credentialing Coordinator
- Data entry into the Visual Cactus credentialing database
- Scanning documents into the Visual Cactus credentialing database
- Monitoring license expirations and updating into Visual Cactus
- Using Macess (document management system) to distribute requests for credentialing to Credentialing Coordinators
- Answering and triaging phone calls or resolving issues, as appropriate
- Processing physician license reimbursements

REQUIRED EXPERIENCE (MUST HAVE - PLEASE DEMONSTRATE ON YOUR RESUME OR YOUR RESUME WILL BE REJECTED):

- Minimum requirement:  High School Diploma AND 4 years' experience in an office environment
- With an Associate's or Bachelor's Degree - only 2 years' experience in an office environment
- Intermediate level experience and understanding of the Microsoft Suite of Applications (specifically Word, Excel, and PowerPoint)
- Excellent written and verbal skills, in providing assistance to both internal and external customers
- Demonstrated experience in picking up and working effectively with new computer systems in a fast paced environment
- Strong customer service skills
- Attention to detail is a must!  Consultant will work with multiple downstream systems that can be majorly impacted by poor attention to detail
- Ability to integrate, adaptable, quick learner, ability to multi-task with accuracy

PREFERRED EXPERIENCE (NICE TO HAVE - CANDIDATES WITH THESE LISTED ON RESUME WILL HAVE A PRIORITY):

- 2 years' experience in health care industry
- Experience working with Visual Cactus credentialing database
- Prior credentialing experience

MANDATORY QUESTIONS

- Include the answers to the questions at the end of the resume...resume length does not matter

*The following questions MUST be answered by all applicants or the candidate will be rejected*

1.      In your experience, what is the most effective and expeditious manner to learn and become proficient on a new unknown application. Please describe a situation where you used this method to learn that system or another method that was used that brought you to this realization.

2.      Please explain why attention to detail has been critical in your past roles and what does attention to detail mean to you? Detail out a situation where attention to detail produced a positive result and a situation where the lack of attention to detail impacted your work how did you overcame that situation and turn it into a positive outcome? (what conversation took place and what subsequent actions turned that situation around please also include a timeline in your description)