Dispatch Planner/Field Resource Planner

Dispatch Planner/Field Resource Planner

A leading client is currently recruiting for Dispatch Planners to join the business. Contractual position based in Newbury.

Key Responsibilities
. Manage the dispatch of all field resource, prioritising work in accordance with SLAs and procedures in order to meet or exceed KPIs
. Monitor and resolve Jeopardy Alerts in a timely manner; assist engineers with any requirements to execute work.
. Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc.
. Maintain constant telephone support through hunt groups and hotline support to provide a quality service to the Field, FSO and Client Departments and Customers.
. First point of contact for all fault related issues, to ensure prompt escalation to the Dispatch Team Leader or Manager.
. Monitor email account for information which may highlight known site or network issues, confirmations of access, climbs or requests for assistance from other areas of the business.
. Understand the access provider costing processes; thereby enabling informed decisions to be made in order to obtain best rates, in timescales to achieve customer targets.
. Monitor all work queues, assigning tickets within Dispatch SLA's, ensuring the Field resource is fully optimised.

Skills Required
. Proficient MS Office including Excel.
. Proficient in the use of MS Applications and basic systems.
. Customer service skills in telephone handling
. Good written and communication skills
. Experience using trouble ticketing systems

If you are a Dispatcher/Scheduler with the above experience then please send an updated CV.Project People Ltd is acting as an Employment Business in relation to this vacancy.