Dispatch Planner/Coordinator

Dispatch Planner/Coordinator

West Midlands

An exciting opportunity has arisen to join a busy team in a leading telecommunications company in the West Midlands area on a contractual basis.

As a Dispatch Planner/Coordinator you will have the following responsibilities;
- Planned work allocation to the field either by manual trouble ticket assignment processes or through optimised automation processes
- Review and monitor ticket allocations through to resolution, ensuring that any escalation processes are followed.
- Support the dispatch manager in achieving Dispatch Centre and FSO KPI'S
- Reporting escalation and post failure reports
- Assist engineer requirements to allow work execution in line with local and site specific procedures

Applicants for the role of Dispatch Planner/Coordinator will ideally have the following demonstrable qualities;
- Excellent communication skills
- Strong use of MS Office - please note your relevant knowledge of this must be outlined clearly in your CV
- Very good customer service skills
- Competent at problem solving
- Able to prioritise tasks and manage multiple tasks in a busy environment
- Experience using trouble ticketing systems

Please contact Charlotte or email

Project People Ltd is acting as an Employment Business in relation to this vacancy.