Dispatch Field Technician

DISPATCH FIELD TECHNICIAN MEMPHIS, TN CONTRACT TO HIRE

At COMPUCOM, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

OVERVIEW:

Tech will be provided a laptop, cell phone and mileage reimbursement of $0.43 per mile. Performs service, repair and/or installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures.

RESPONSIBILITIES:

- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates
- Interacts with customer responding to technical questions or request for information
- Processes timely and accurate information to ensure compliance with warranty requirements of vendors
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns
- Escalates problems and issues to a higher level of support; This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction
- Primarily provides Tier 1occasionally performs Tier 3 level support
- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment
- Performs basic computer hardware and software installations
- Determines most cost effective repair/resolution to minimize customer downtime.
- May involve use of problem management databases and help desk system.
- Willingness to be ON CALL to support both the customer and team members

QUALIFICATIONS:

- Must have either A+ certification or 1+years break-fix and/or repair experience
- Ability to attain A+ certification with 90 days of employment
- POS (Point of Sale) experience a huge PLUS
- Experience with cable inspection/organization/replacement (CAT5/Fiber)
- Retail Service, Self-Checkout Device and Data Cable troubleshooting experience preferred
- Must be willing to go on a lift and fix Access Points when necessary throughout the Store locations
- Service Now or comparable ticketing system with SLA Driven automation
- Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA

*MUST HAVE CLEAN DRIVING RECORD*

Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website.