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Dispatch Controller
Eingestellt von First Point Group
Gesuchte Skills: Support, Controller
Projektbeschreibung
JOB DESCRIPTION:
- Reactive/Planned work allocation to the Field, either by manual trouble ticket assignment or through optimised automation processes within a Work Force Management system (WFM)
- Review and monitor Ticket allocations through to resolution, ensuring that any escalation processes are followed. Assist resolving Engineers by the provision of additional requirements to allow work execution, including Climbing permission, Access, VRE Lift, Cherry Picker hire etc. in line with local and site specific procedures.
- Support the Dispatch Manager in achieving Dispatch Centre and FSO KPIs, produce escalation and post failure reports. Provide an 'Operationally Excellent' service to both internal and external customers.
TECHNICAL COMPETENCIES:
- Proficient in MS Office
- Telephone skills
- Experience using trouble ticketing systems
Projektdetails
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Einsatzort:
West Midlands, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
3 months
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Organisation/Management, Sonstiges