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Director OF Client Services- Internal ONLY
Eingestellt von Equity Trust Company
Gesuchte Skills: Client
Projektbeschreibung
Equity Trust Company is growing and looking to maximize our organization's client services performance, and we are seeking a Client Experience Director. We are looking for a well established customer service leader who can formulate and execute strategy. The ideal candidate will possess a positive leadership style and the ability to balance client and internal expectations. The Director is responsible for formulating, executing, maintaining, and continuously improving the customer experience. He or she will be required to develop high performers within a team to create depth and provide a succession plan.
Primary Job Responsibilities:
Responsible for strategic planning, including agent incentive pay and client retention
Develop solutions from customer data and common industry practices
Create and manage annual budget
Develop forecast metric system to identify staff needs
Establish service standards and metrics
Ensure supervisors and agents adhere to company and department policies
Annually complete and deliver performance appraisals for direct reports
Essential Knowledge/Skills/Abilities:
Possess a business owner mentality
Strong analytical skills
Ability to manage several projects at one time
Hire and retain A players
Be able to execute upon strategies and ideas successfully
Requirements:
Bachelor's degree in Business, Communications, Management required. Master's Degree preferred
10 + years of client service/customer service management experience
Career reflective of progressive advancement
Successful in driving significant change
Use technology as a solution
Ability to write reports, business correspondence, and procedure manuals
Sound, fact-based decision making skills
Proactive, attentive to details, and results driven
Projektdetails
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Einsatzort:
Westlake, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung