Digital Service Director

Digital Service Director 6 months Central Londion to £800 a day

We are looking for talented and tenacious people to lead a digital team in London, to take the lead in creating world-class services.Using cutting-edge agile software development approaches to make rapid but meaningful improvements to public services that live up to the unique challenges

We make digital services so good that anyone who can use them will prefer to use them. And our work doesn't end there; we improve the experiences of those who are digitally excluded.

Our aim is to make the system easier to use - with the help of the latest digital technology, and by relentlessly focusing on user needs.

We have over 110 staff, with experts in web development, design and user research, and work with around 50 organisations

The role of the Service Director is to:

● Deliver services that are best in classt, giving the same level of digital experience users expect from daily interaction with the most respected web services.
● Be responsible for on and offline continuous service delivery, developing and delivering all the changes and improvements necessary to provide effective services for users.
● Represent your service to Departmental Board-level officials and senior stakeholders, using information from diverse user, commercial and service sources to create and project a compelling product vision.
● Engage with technical staff and suppliers to define the best system and platform configurations to achieve business/user objectives.
● Lead and develop a high performing team, embedding agile working practices and a digital by default culture across the department and the wider service.

The main responsibilities of the post are:

● Delivering services which meet and maintain the objectives
● Interpreting user insight and performance data to drive service design and iterative operational improvements for digital and assisted digital service channels
● Clarifying and articulating the diverse requirements of users and delivery partners to support effective delivery of a service
● Translating complex aims and needs into clear and manageable plans and determining resource requirements to support service design and maintenance
● Supporting the Chief Digital Officer in creating joined up service delivery plans that have positive impact and are aligned to the department's overarching digital strategy
● Building and sustaining the department's capability to design, build and operate high quality digital services, bringing in a range of technical, analytical and design skills
● Identifying step changes that quickly transform the flexibility, responsiveness and quality of a service, taking quick, confident decisions at a strategic level to move things forward
● Acting as an advocate for the digital transformation of services, promoting the department's progress and publicising learning
● Proactively creating and maintaining a strong network of connections with colleagues across the department and service managers
● Working effectively across teams to support the department in delivering back-end technology that enables that delivery of excellent digital services
● Gathering and reporting detailed performance data against key indicators to generate actionable improvements to the quality of services offered by the department
● Understanding the financial position of the service, the department and the wider economy and recognise the impact of this when delivering services; promote and visibly demonstrate a culture of value for money
● Making strategic choices on spending and procurement, challenging high risk or costly options and using cloud-first option

ITHR Group is acting as an Employment Business in relation to this vacancy. ITHR Group is an Equal Opportunities employer; we welcome applicants from all backgrounds.