Digital Project Manager (Brussels)

Je functie: Context
Within Easy banking Sales (Department: Easy banking Center), the Easy banking Sales Experience and Performance team has several objectives:
- Boost online sales for some specific products
- Understand online client / visitor behaviour, both on online and offline channels. An end-to-end view is needed.
- Permanently optimize performance and customer experience on flows and campaigns, by providing detailed recommandations to main stakeholders.
- Helping the integration of digital sales and services flows in the new platform (technical migration)

In this context, Easy banking Sales Experience and Performance is looking for a Digital Project manager, to finalize the migration of all existing online sales and services flows to the new platform (Messagent technical migration).

Description
Objectives of the mission:
Finalization of the Migration of all digital sales and services flows in a new template in Messagent, taking output from other workgroups regarding Strategy, User Experience and Operational constraints. Optimization of all flows that were already migrated (Jira follow-up) and for some improvement to be done on transversal matters (emails template, etc)

Deliverables:
° Follow up of detailed roadmap of the migration and ensuring on-time delivery
° Optimization of some sales and services flows based on already collected output
° Follow up of pilote phase with optimizations to be done afterwards
° After care after the launch and adaptations when possible

Way of working:
° In close collaboration with the team of User experience Project Managers: use of their output on Strategy, User Experience and Operational opportunities to migrate all flows.
° In close collaboration with Messagent developers' team and Contact Center
° In close collaboration with Digital and Business analysts to ensure correct data gathering
° Alignment needed with other projects having impact on the

Start Date Foreseen between 01/04/2016 and 15/04/2016
Duration 4 months
Location
Brussels
Je profiel: Required knowledge / Experience

Education
Bachelor/Master

Languages Requirement
French Fluent (at least one of the 2 national languages)
Dutch Fluent (at least one of the 2 national languages)
English Professional level

Technical Experience
Mandatory
° Project Management Skills

Preferable
° Messagent / Jira

Business Experience
Mandatory
° Digital Project Management

Preferable
° Already strong online project management experience
° Agile way of working
° Messagent experience is a plus
° Highly communicative
° Working under pressure
° Client orientation
° Understanding of user experience best practices
° Demonstrated problem-solver

Soft skills
° Team player
° Autonomous
° Ability to prioritize
° Pragmatic approach
° Quick self-starter, pro-active attitude
° Good Communication and Influencing skills
° Good analytical and synthesis skills
° Ability to work in a dynamic and multi-cultural environment