Digital Process Analyst Job

DIGITAL PROCESS ANALYST needed for a CONTRACT opportunity with Yoh's client located in Dallas Texas.

The Big Picture - Top Skills You Should Possess:
- Strategy Development
- Web Analytics

What You'll Be Doing:
- The Digital Process Analyst will work as a member of the team to provide process Analyst expertise that will help improve business user online experience.
- The Digital Process Analyst will collect and analyze data from VoC (Voice of Customer) and UX (User Experience), develops current customer experience process flows, conducts RCA (Root Cause Analysis), and recommends changes and enhancements to product flows to improve UX.
- Candidates must have CX/UX (Customer/User Experience) design discipline for online products and experience in managing strategic partner relationships. The individual must be consumer oriented and have unique blend of strategy, UX, product, and analytical skills.
- Collect and analyze VoC (Voice of Customer) data and UX (User Experience) data.
- Conduct Root Cause Analysis (RCA) on collected data and make pertinent recommendations.
- Define process flows and create business scenarios based on requirements
- Define and implement user-centric product strategy and interface design for online products to drive increased user satisfaction, engagement and conversion
- Collaborate with creative teams for site enhancement designs, and ensure the workflow and designs reflect user needs
- Conceptualize business requirement into analytical problems and identify the best analytical tool/methodology to resolve the business need
- Make pertinent customer experience recommendations based on various analytical sources
- Utilize strong analytical tools and techniques, such as SAS, SQL, Oracle and Teradata to derive core insights from the data to suggest, create and execute multivariate and A/B tests that drive fundamental improvements to the site experience

What You Need to Bring to the Table:
- Engineering, Marketing, Project Management, IT and/or science degree from an accredited university
- Extensive hands-on experience in data mining and strategy development, web analytics experience preferred
- Three to five (3 to 5) years of business, web strategy or online marketing background.
- Ability to think strategically, make recommendations and lead projects and teams based on strategic imperatives
- Ability to grasp complex technical subjects and generate a simplified view
- Process engineering, including process writing/documentation
- Exceptional communication, presentation and documentation skills
- Solid working knowledge of software applications for data analysis and presentation (ie, MS Access, Excel, PowerPoint, and SQL, etc.).
- Ability to integrate critical information from many diverse areas
- Ability to remain flexible and thrive in a fast-paced environment
- Excellent communication skills, detail-oriented, and ability to interact with individuals in various functional areas
- Six Sigma Experience a Plus

GET HIRED, APPLY NOW!

RECRUITER: Blake Joines

Yoh, a DayTHIS ADDRESS IS EXCLUSIVELY FOR INDIVIDUALS WITH DISABILITIES REQUESTING APPLICATION ASSISTANCE.

J2W: INFOTECH

Tax Term: CON_W2J2WBRDAL

Ref:

Branch: IT & Telecom