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Digital Customer Onboarding Manager - Banking

Eingestellt von Aston Carter

Gesuchte Skills: Marketing, Net

Projektbeschreibung

A leading bank is looking improve the digital onboarding of new customers to the bank (measured as increased digital usage and advocacy), as part of a wider customer onboarding improvement programme.

Purpose of the role:

* Increase the number of new to bank customers who sign up to use the digital channel (Internet Banking, Mobile) and key digital services (eg paperless statement and correspondence) during onboarding.

* Increase the net promoter score (NPS) of new to bank customers who open an account online (focusing on current accounts, credit cards and savings).

* Be an active participant in the onboarding improvement programme, actively shaping and delivering an improved digital onboarding experience, working with digital colleagues as well as ensuring the customer experience is integrated with other channels.

* Work with marketing to ensure any customer communications (letter, emails, SMS etc) driven by the digital channel are reflective of a world class onboarding experience.

Essential Skills:

* Experience of improving customer experience - in a digital environment
* Strong planning & delivery skills - ability to look ahead, act and influence any initiatives which will impact the customer journey for digital onboarding
* Strong analytical & problem solving skills - ability to drive insight and prioritise the most impactful actions
* Strong influencing skills & ability to work in a virtual team
* Demonstrated drive & energy
* Strong verbal & written skills

Desirable Skills:

* Financial service experience
* Project management experience
* Digital marketing experience

Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice ). By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung, Marketing/Vertrieb

  • Skills:

    marketing, net

Aston Carter