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Devops Support Engineer/T29XHG

Eingestellt von Michael Bailey Associates - Dusseldorf

Gesuchte Skills: Support, Engineer


Please only reply to this advertisement if you are fluent at German and English



END: 31.12.2014 with option of contract extension

LOCATION: Amsterdam

Join an international team of software engineers who support the IBM UrbanCode product family, servicing internal and external customers in Europe, Middle East, Africa. Based in our Amsterdam office, you will help remote clients install, configure, customize, extend and integrate the products, troubleshoot problems and implement a successful DevOps strategy, via email and telephone.

Your will be expected to:

- apply KEPNER and TREGOE methodology to gain an understanding of the client situation and troubleshoot client reported issues;
- apply soft skills to assess the business impact of the issues for the client and manage client's expectations throughout the life cycle of a support request;
- use your broad knowledge and experience to reproduce client issues in our virtualized lab environment;
- collaborate with other IBM support and development teams;
- produce accurate documentation of known problems and solutions;
- participate in internal and external online communities where product-related issues are being discussed.

Your direct engagement will be limited to normal working days/hours. You are a team player, but you also like to be personally involved in devising innovative solutions to challenging new problems.


- Intermediate (administrator level) knowledge of multiple operating systems, including at least Red Hat Enterprise Linux or SUSE Linux Enterprise Server or Unix (AIX, HPUX, Solaris) and Windows Server.
- Hands-on knowledge of automation Scripting languages: Shell Scripts, Groovy, Apache Ant, Ruby.
- Knowledge of Java and JavaScript programming, at least to the extent that you can interpret Java exceptions and use browser technologies to debug JavaScript calls.
- Hands-on knowledge of some tools used for Continuous Integration, among which: Jenkins, Maven (Nexus), IBM Rational Team Concert, Subversion, IBM Rational ClearCase.
- Intermediate (administrator level) knowledge of at least one Database among DB2, Oracle, Microsoft SQL Server, MySQL, PostgreSQL.
- Intermediate (administrator level) knowledge of at least one Application Server among Apache Tomcat, IBM WebSphere Application Server, JBoss.
- Hands-on knowledge of Virtualization technologies (VMWare, KVM) and of Cloud technologies, products and standards, among the following: OpenStack, Softlayer, IBM PureApplication System, IBM SmartCloud Orchestrator, IBM Workload Deployer, Amazon EC2.


- Understanding of REST and AJAX programming patterns.
- Knowledge of OpsCode Chef.
- Knowledge of the Dojo Toolkit.
- Knowledge of IBM System z.

Language skills:

- You are fluent in English and in German, spoken and written.
- Knowledge of a third European language (for example French, Italian or Spanish) is a plus

Jessica Bläsche

MBA Recruitment Consultant Michael Bailey International is acting as an Employment Business in relation to this vacancy.


  • Einsatzort:

    Amsterdam, Niederlande

  • Projektbeginn:


  • Projektdauer:

    9 months

  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Michael Bailey Associates - Dusseldorf