Development Tooling Manager

DEVELOPMENT TOOLING MANAGER (CONTRACT)

As a DEVELOPMENT TOOLING MANAGER, you will be responsible for maintaining and supporting of development tools and environments for RDK based developments. The main projects you will be focused on will be the development and launch of TV streaming apps. You will oversee and lead a team Application Support Specialists to ensure delivery of high-quality support service and user assistance to meet technical and business applications objectives. You will be responsible for ensuring that all submitted requests are fulfilled on a timely basis as well as guaranteeing high availability and performance of the applications managed.

Managed application Servers used in this environment include:

- Atlassian Jira Data Centre
- Atlassian Confluence Server
- Atlassian Crowd Server
- Atlassian Bitbucket Server
- Nginx+
- Grafana/Prometheus

MAIN RESPONSIBILITIES

- Atlassian suite Operations
- Application administration, including: Project/board creation/support, project configuration (Issue types, workflows, screens, notification schemes), custom (scripted) project configuration, creation of project and page templates, user and permission management, creation and management of application links, listeners and web hooks and technical assessment and configuration of add-ons
- Ensuring the environment has the right capacity, redundancy, backup strategy
- Implementation of necessary optimizations directly or via internal support teams using relevant change management processes (System capacity and configuration, database, network configuration)
- Application maintenance and upgrades (including add-ons)
- Ensuring proper communication of critical team activities (maintenance/outages) to users/main stakeholders
- Implementation and management of integrations with external tools
- Team management, including: Conducting regular team meetings and performance discussions with support engineers, ensuring the team is correctly sized for operational tasks and migrations, lead, inspire and motivate: getting the most out of the team and providing of resource budget estimations
- Other responsibilities include: Functioning as first-point-of-contact for escalated issues to ensure appropriate response and focus of support teams, gathering of system and functional requirements, technical assessment, planning and implementation of approved changes, and technical assistance in process definition for teams (process implementation in managed tools)

REQUIRED SKILLS AND EXPERTISE

- Bachelor's degree in an Information Technology field is strongly preferred.
- 4 years min. experience in an Information Technology environment
- 1 year min in a management role, overseeing the work of other information technology team members preferably including the function of client/user support
- Application support
- Atlassian product administration
- DevOps knowledge

Experience with SYSTEM ENGINEERING is strongly preferred, particularly in:

- Linux (RHEL) system administration
- Nginx/Apache/Haproxy configuration and administration
- System monitoring tools (ELK, Grafana, Nagios, Solarwinds, DynaTrace)
- SVN/Git configuration and administration
- Database management (Oracle, MySQL, PostrgeSQL)
- Service virtualization (VSphere)

NETWORK ENGINEERING background is also advantageous:

- Experience with DevOps deployments and processes
- Experience with change management processes
- Experience with delivery processes and requirements management
- Excellent communication skills (English)
- Good and constructive attitude when dealing with users
- Excellent ability of data analysis, performing root cause investigations and problem solving
- Ability to work in a fast-paced environment efficiently and effectively

ADDITIONAL INFORMATION

- SALARY: Daily Rate - €480 - €510 DOE
- LOCATION: Amsterdam, Netherlands
- CONTRACT DURATION: 3 months
- INDUSTRY: Telco/Media