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Desktop Tools Support Specialist

Eingestellt von Compucom

Gesuchte Skills: Vba, Support


The Desktop Tools Specialist analyzes, codes, tests, configures and deploys desktop based applications of varying degrees of complexity leveraging his/her VB, VBA, Microsoft Access 2007 and Microsoft Excel skills as a Developer. Typical tasks in this position include data analysis, formulation of technical solutions, coding, testing, debugging, documenting and deploying new or revised application functionality.

Under direction, the Desktop Tools Specialist supports the automation of business processes using desktop based software applications used in transactional processing. Furthermore, the candidate supports the day-to-day operation, maintenance, troubleshooting and enhancements of such systems.

This position requires working closely with the manager, end users and other team members to coordinate tasks, elicit requirements and/or provide technical support in the usage of applications. This computer programming position requires a thorough familiarity with the SDLC as well as recent development experience with Microsoft Access 2007/2010 (Access 2002 experience will be considered), VB and/or VBA in a Microsoft Windows XP or Windows 7 environment. Knowledge of SAP CRM is a plus.

The responsibilities of this position also entail problem solving, situational auditing, quality assurance of the deliverables and ability to translate functional specifications into technical solutions. Experience with software testing (unit, system, performance and regression) as is the ability to develop test scenarios, test cases and document test results are also required. The successful candidate will typically hold a BS degree in Computer Science, MIS or related field and minimum 4 years of recent experience maintaining, enhancing and/or developing desktop based applications utilizing Microsoft Access 2007. Additional years of relevant experience may be substituted for the degree requirement.


- Designs, codes, tests, documents and deploys computer modules written in Microsoft Access/VBA.
- Applies SDLC best practices when solving business problems through automated processes.
- Troubleshoots computer program issues reported by the End Users, peers and/or associates as they relate to the utilization and performance of the desktop applications.
- Translates functional requirements into sound technical solutions. Codes the scripts, tests and deploys modules, queries, procedures, macros to meet the needs of the end users.
- Participates in analysis and design sessions with manager and/or Territory Management team members.
- Ensures that the application's documentation is always current and that it meets the requirements established.
- Acquires the necessary knowledge as it relates to SAP CRM Territory Management as well as its upstream and/or downstream processes that utilize the Sales Territory data.
- Investigates, consults and resolves data discrepancies identified during the program(s) testing phase.
- Recommends improvements and/or procedural modifications that may enhance the customer experience as they interact with any of the deployed desktop tools.
- Attends mandatory training sessions and participates in team meetings as needed.


- Software Development in a Microsoft Access 2007 environment, 4+ years
- VB and/or VBA, 4+ years
- System Testing and Q/A, 4+ years
- Systems Analysis, 2+ years
- Proficiency using Microsoft Office Suite
- Microsoft Excel, 2+ years
- Windows XP, 4 years
- SAP CRM experience strongly preferred as it is exposure to Windows 7


- Ability to make important and informed decisions
- Applies software development skills to solve business challenges
- Ability to work effectively and collaboratively with colleagues and peers
- Commitment to timely completion of assigned tasks
- Detail oriented, organized and able to keep track of multiple tasks being performed simultaneously
- Demonstrate good customer service support skills
- Self-motivated and demonstrated ability to work productively with limited supervision
- Ability to perform effectively and efficiently in a fast-paced environment working under strict deadlines

NOT an entry level position.


  • Einsatzort:

    Milwaukee, Vereinigte Staaten

  • Projektbeginn:


  • Projektdauer:

    Keine Angabe

  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung, Sonstiges

  • Skills:

    vba, support