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Desktop Technician A+

Eingestellt von Compucom

Gesuchte Skills: Support, Network, Client

Projektbeschreibung

We are seeking qualified TECHNICAL SUPPORT resources to work for the world's TOP CORPORATIONS and HIGH VISIBILITY BRANDS. Contact us to find out why COMPUCOM IT WORKFORCE SOLUTIONS is the employer of choice for contractors!

DESKSIDE AND IMAC SUPPORT

- Install and deploy PCs or laptops and all associated peripherals
- Move or physically relocate a PC or laptop and all associated peripherals
- Add or incorporate new hardware or software to the current configuration
- Change the PC or laptop's status or engage with re-configuring existing hardware or software
- Monitor the routine delivery of products into the customer site, secure the assets, inspect for quality assurance, and organize all assigned paperwork for proper tracking and scheduling of deployments
- Clearly communicate with end users to schedule daily deployments of PCs or laptops and all associated peripherals to their installation location
- Refresh end user assets by the installation of a newly acquired asset to replace an existing end of life asset
- Thorough and detailed validation the asset tags or serial numbers on the equipment being removed
- Ensure connectivity to the network and restore access to appropriate network services
- Capably migrate end user data and settings from their old system to the new system
- Process paperwork correctly by obtaining signature from end user upon completion of an installation
- Prepare the removed system for return to the Lifecycle Service Center in accordance to the customer guidelines
- Provide support that includes desktop configuration, software installs and removals, de-installs, driver updates, and virus remediation as defined by customer
- Works flexibly and actively to meet business priorities
- Seeks and offers willingness to help/train whenever possible
- Seeks opportunities to grow skills and learn new tasks

ESSENTIAL QUALIFICATIONS

- 5 years prior experience in operating/maintaining PCs, laptops, and peripherals
- A+ Certification required
- Experience must include desktops, laptops, printers and Servers along with networking configuration
- Experience with warranty repair on OEM equipment and able to demonstrate process familiarity
- Microsoft Office Suite experience (eg Excel, Outlook)
- Windows 7 proficient with prior experience supporting in customer assignments
- Experience with enterprise ticketing system for managing trouble tickets and queue operations
- Understanding of SLA driven performance requirements within vendor/client operations
- Poised and polished individual capable of successfully working with VIP level staff with appropriate communications and behavior as well as corporate users and shop floor production staff
- Strong analytical skills
- Knowledge and experience using process improvement tools
- Ability to handle multiple projects simultaneously
- Must be able to work in a team environment
- Must bring a high level of energy to meet expectations
- Must be able to lift 50 lbs.
- 2 year degree in IT related field or equivalent experience in IT

*CompuCom supports Employment Equity and Diversity*

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Compucom