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Desktop Tech Job

Eingestellt von Yoh

Gesuchte Skills: Support, Network, Natural, Wan

Projektbeschreibung

DESKTOP TECHNICIAN needed for a six to eight (6 to 8) months CONTRACT opportunity with Yoh's client located in LONG BEACH CA.

THE BIG PICTURE:

- Installation and support of any would be any computing equipment that end user uses (telephone, computers, desktop, laptops, mice, docking stations. devices, tablets, smartphones, conference room equipment, training room equipment, etc.)

TOP SKILLS YOU SHOULD POSSESS:

- Able to lift at least 50 lbs.
- Must be able to travel to local clinics and Long Beach sites (reliable transportation)
- Two - three (2-3) years in similar type role
- Basic computer troubleshooting experience
- Network awareness (versed in network technology, not necessarily certified)
- Customer Service Orientation natural ability to deal with large volumes of irate customers
- Face to face Desktop support experience (moves and upgrades with audience or observers)
- A+ of Microsoft MCPA MCTS MCP would be huge plus

WHAT YOU'LL BE DOING:

- Serves as the primary technical contact for a respective business site and acts as the IT liaison to other departments (or vendors).
- Responds promptly to alerts and end-user issues, is courteous and knowledgeable, and adheres to departmental standards.
- Responds to Help Desk tickets and telephone call requests for technical support.
- Handles and resolves basic issues via phone support.
- Attempts to answer all questions (eg, common problems and general how to).
- Consults with higher level technical support to determine resolution, or transfers unresolved issues to Level 2 or a Subject Matter Expert (SME).
- Creates, updates, and resolves all issues within the current issue tracking system.
- Identifies and resolves technical issues and/or researches and recommends effective solutions.
- Ensures a timely resolution and/or escalates non-resolvable issues to higher-level teams.
- Installs, configures, and supports operating systems, enterprise business applications, and miscellaneous software applications.
- Configures, and supports desktops, laptops, virtual workstations, mobile phones, and miscellaneous devices.
- Serves as the IT liaison to consultants, state and county staff, vendors, volunteers, and other health care professionals.
- Provides remote technical assistance to end users.
- Provides remote technical assistance to end users beyond regular business hours during an emergency or in support of special business projects and initiatives.
- Adheres to departmental standards and ensures appropriate use of information systems.
- Monitors and enforces policies and procedures.
- Maintains patient confidentiality, complies with the Health Insurance Portability and Accountability Act (HIPAA), and secures all operational data.

WHAT YOU NEED TO BRING TO THE TABLE:

- Excellent oral and written communication skills with a commitment toward customer service
- Minimum knowledge of technology and a basic understanding of supported products; covers installation, configuration, and troubleshooting of products provide those products meet pre-defined standards
- Knowledge of Microsoft Windows and current Microsoft Office versions
- Knowledge of Cisco network products and LAN/WAN hardware administration
- Ability to assess and respond to urgent issues in a competent manor
- Ability and desire toward learning technology, support policies, and methods
- Ability and desire toward learning new technologies and maintaining industry standards
- Good organizational skills with the ability to prioritize multiple tasks
- Highly motivated and the ability to work with minimal supervision
- Strong analytical skills with the ability to collaborate and solve problems
- Ability to abide by company's policies and procedures.
- Ability to maintain attendance to support required quality and quantity of work
- Establishes and maintains positive and effective work relationships with co-workers, clients, members, providers, and customers
- Associates Degree in an IT-related field or equivalent experience
- Zero - two (0-2) years in help desk service support (or related area).

GET HIRED. APPLY NOW!

RECRUITER: Erwin deGuzman

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

Tax Term: CON_W2J2WBRLA

Ref:

Branch: IT & Telecom

Projektdetails

  • Einsatzort:

    Long Beach, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh