Desktop Supporter / on Site Support Technician (m/f)

- Second level support (after USC) for MS Office suite of applications and Outlook, Avistar, Lync
- Blackberry troubleshooting and support
- Deploy workstations for Trade floor clients
- Liaison with the Engineering Team for build specific issues for desktops and laptops
- Escalation of issues/ problems to appropriate owners/ teams
- SNOW ticket queue monitoring and management
- Application support and troubleshooting
- Goods received process co-ordination
- Root cause analysis, attend bi-weekly global call with engineering. Liaise with product owner or engineering
- Remote support for Satellite office
- Inventory management, maintenance and support (i.e. Isolation testing, Periodic readiness check)
- Site power down / up support activities
- Provide IT setup for large conference and event setup (variety of activities for on-site or off-site conferences & marketing events)
- Bachelor degree in Technology, MSCE or equivalent higher education in I.T.
- ITIL foundation certification highly desirable
- Windows 7 / XP, MS Office 2003 / 2010 application suite, Market Data Applications desirable (Reuters, Bloomberg), Various remote access solutions (i.e. Blackberry, Good, VPN, Citrix)
- Client-focused and ability to empathize with clients needs and instill confidence that their issue will be dealt with efficiently and effectively
- Excellent team player with pro-active, positive personality and "can-do" attitude
- Strong learning capability and committed to self-development
- Experience supporting an Investment Bank highly desirable
- German / English fluent required

Weitere Qualifikationen: Helpdesk/support