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Desktop Supporter

Eingestellt von Experis Schweiz AG

Gesuchte Skills: Support, Engineering

Projektbeschreibung

DESKTOP IT SUPPORTER

On behalf of our client, a leading global company within IT, we are looking for an experienced Desktop IT Supporter.

For this contract position (3 months plus ) based in Zürich in Switzerland our client is looking for an ENGLISH/GERMAN speaking candidate who can start as soon as possible.

Are you looking for an exciting new opportunity with an interesting global company then please have a look at the details:

MAIN FUNCTION:

Provide Desktop support to trading floor/Middle Office and Back Office functions.

Main Duties:

Workstation and desktop support - IT. break fix and IT. services:

* Provide IT. break fix and IT. request services as scoped in the GTIS Service Catalog.

* Provide those services within the SLAs defined in the GTIS Service Catalog

* Second level support (after USC) for MS Office suite of applications and Outlook, Avistar, Lync

* BLACKBERRY TROUBLESHOOTING AND SUPPORT

* Deploy workstations for Trade floor clients

* Liaison with the Engineering Team for build specific issues for desktops and laptops

* Escalation of issues/problems to appropriate owners/teams

* SNOW ticket queue monitoring and management

* MDS application support and troubleshooting

* Goods received process co-ordination

* Accurately book time into the BOW and TES systems

* Third party vendor management, overseeing IMAC deliveries

* Occasional out of hours and weekend work

* Contribute to non GTIS initiated projects (eg Lync, Wifi)

* Ensure all work activities adhere to the bank's policies and procedures

* Root cause analysis, attend bi-weekly global call with engineering. Liaise with product owner or engineering

* Remote support for Satellite office

* BCP inventory management, maintenance and support (ie Isolation testing, Periodic readiness check)

* Site power down/up support activities

* Executive support out of hours. Champion nominated from existing RTB resource

* Provide IT setup for large conference and event setup (variety of activities for on-site or off-site conferences & marketing events)

Skill Profile:

Education/Qualifications:

* Bachelor degree in Technology, MSCE or equivalent higher education in IT.

* ITIL foundation certification highly desirable

ESSENTIAL TECHNICAL SKILLS:

Windows 7/XP

MS OFFICE 2003/2010 APPLICATION SUITE

MARKET DATA APPLICATIONS DESIRABLE (REUTERS, BLOOMBERG)

VARIOUS REMOTE ACCESS SOLUTIONS (IE BLACKBERRY, GOOD, VPN, CITRIX)

Strong problem solving and analytical skills

LANGUAGES REQUIRED:

* German/English

OTHER ESSENTIAL SKILLS:

Five plus years in face to face IT. desktop support, preferably in a large organization

Experience supporting an Investment Bank highly desirable

Do you think this would be an interesting opportunity for you? Then apply today for this great opportunity in wonderful Zürich

Please don't hesitate to send your CV in English to Brenda McElhinney or if you should have any questions, please don't hesitate to call her.

Experis is Europe's leading IT&T recruitment agency with over 100 offices worldwide.

Projektdetails

  • Einsatzort:

    Zürich, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    +3 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Experis Schweiz AG