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Desktop Support-User Help/Training Specialist Job

Eingestellt von Yoh

Gesuchte Skills: Support, Client

Projektbeschreibung

IT SERVICE DESK SPECIALIST needed for a CONTRACT opportunity with Yoh's client located in Schenectady, NY.

WHAT YOU'LL BE DOING:

- Provide helpdesk support and resolve problems to the end user's satisfaction
- Support Enterprise user needs
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- DOE clearance level needed (Q)
- In this role, you will provide maintenance of the computer desktop environment by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, Servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations
- Modify configurations, utilities, software default settings, etc. for the local Workstation
- Utilize and maintain the helpdesk tracking software
- Document internal procedures
- Assist with onboarding of new users
- Ensure each Workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Report issues to the Service Desk for escalation
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Assign users and computers to proper groups in Active Directory
- Perform timely Workstation hardware and software upgrades as required

WHAT YOU NEED TO BRING TO THE TABLE:

- High school diploma or equivalent

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- Bachelor's Degree in Information Systems, Business, Communications or related field
- Two (2) years of relevant technical experience

WHAT ARE YOU WAITING FOR? APPLY NOW!

RECRUITER: Michael Calleri

Yoh, a DayTHIS ADDRESS IS EXCLUSIVELY FOR INDIVIDUALS WITH DISABILITIES REQUESTING APPLICATION ASSISTANCE.

J2W: INFOTECH

TAX TERM: CON_W2

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Ref:

Enterprise: IT & Telecom

Projektdetails

  • Einsatzort:

    Schenectady, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh