Desktop Support Technician/Window/Network/SCCM

Deskstop Support Technician/Window/Network/SCCM/French and English Speaking

We are looking for a Deskstop Support Technician for our customer in Paris , France for an 12 months assignment you Must speak fluent French and English.

We require the Deskstop Support Technician to be able to:

- Support a diverse group of energetic users with varying levels of technical expertise and requirements
- Provide both desk-side and remote support to end-users
- Maintain OS X and Windows Desktops, focusing on functionality, end user experience, and efficient problem resolution
- Install & troubleshoot end user equipment including:

o Computer hardware

o Peripherals

o Installed software

o Mobile devices

o Desk phones

o Printers

- Manage and maintain conference room equipment including:

o Projectors

o Video conferencing

o AV cabling

- Document and perform knowledge transfer of service desk tasks
- Perform tasks related to onboarding and termination including account creation and access authorization based on provided policies
- Manage and monitor the IT Service Desk ticket queue
- Collect comprehensive data about end-user issues
- Perform hardware and software upgrades
- Provide administrative support for groupware platforms
- Maintain an accurate inventory of all hardware and software
- Work occasional evenings or weekends as needed
- Manage moves, adds, and changes within the telephony system
- Interface with IT hardware and software vendors to facilitate repairs, upgrades, and procurement
- Perform other IT related tasks as they arise
- Microsoft end-user technologies.
- Network protocols including.
- Active Directory, account provisioning, moves/adds/changes, and core configuration
- Service desk ticketing software

PERSONAL QUALIFICATIONS:

- Must have worked in an Financial/Insurance and corporate business
- Strong customer service focus with a genuine desire to assist.
- Strong organizational, analytical, and time management skills
- Methodical and disciplined approach to problem solving
- Ability to communicate technical information to non-technical audiences
- Must be fluent in French and English.

If your interested please forward your updated Resume for consideration in English.

Disclaimer: Montreal Associates (Systems) Ltd, in its capacity of Employment Agency for permanent recruitment and Employment Business for the supply of temporary workers, is firmly committed to the active promotion of equal opportunities and to ensuring an absence of any form of discrimination on any ground .