Desktop Support Technician Job

DESKTOP SUPPORT TECHNICIAN needed for a CONTRACT opportunity with Yoh's client located in WARSAW, IN.

THE BIG PICTURE - TOP SKILLS SHOULD YOU POSSESS:

- Help desk
- Technical support

WHAT YOU'LL BE DOING:

- Provides technical support for client customers, Field Sales personnel, and employees in their use of personal computers (PCs) and other client applications. This is accomplished through the customer's use of computer hardware, data communication devices, proprietary and commercial computer software, and third party communication networks.

Principal Duties and Responsibilities
- Assist managers with requests, ensure that forms are complete, obtain signatures, file and forward to US for account creation
- Prepare backup tapes for off-site storage daily; change backup tapes daily in preparation for backup
- Assist other IT staff in imaging and deploying PCs and notebooks to internal and external users
- Configure and deploy blackberry hardware to employees and external salesforce (NotifyLink application)
- Install applications and hardware upgrades when requested
- Assist other IT staff during large software deployments (eg anti-virus upgrades, MS Office upgrades, etc.
- Provide support for locally or network attached printers and work with outside vendors for hardware issues

WHAT YOU NEED TO BRING TO THE TABLE:

- College diploma or Bachelor's degree in Information Systems/Computer Science is required
- Must have at least three (3) years experience in computer maintenance and support, preferably with previous help desk experience; or equivalent combination of education and experience
- Ability to communicate both verbally and in written form while working in a team environment and spending up to 50% of the time on the phone
- Ability to handle stress and quickly analyze problems and solutions in a professional, courteous manner
- Enthusiastic, organized, and ability to show a sense of urgency and the will to do what it takes to complete the assigned tasks including working a longer shift with little or no notice
- Must have experience with the following: Microsoft Office Suite, project management, email systems, network environments, personal Firewalls, anti-virus, spyware programs, and operating systems including Windows XP and 2000
- Must be able to lift up to 50 lbs. without restrictions
- Must be able to provide a 30 minute response time to the supported facilities

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- Preferred software: Systems Management Software (LANDesk, SMS, Altiris, etc.)
- Experience using Symantec Ghost desktop imaging software an asset

OPPORTUNITY IS CALLING, APPLY NOW!

RECRUITER: Hannah Cihlar

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

TAX TERM: CON_W2J2WNECLIN

Ref:

SFSF: LS