Desktop Support Technician Job

DESKTOP SUPPORT TECHNICIAN needed for a CONTRACT opportunity with Yoh's client located in Melbourne, FL.

WHAT YOU'LL BE DOING:

- Commitment to maintaining the highest standard of customer service is essential with outstanding oral and written communication.
- Technician will respond to customer telephone and electronic requests for services concerning support, processing or request procedures, systems status and network connectivity,
- Address a variety of hardware and software problems of all installed application hardware and software products supported by Information Services.
- Perform specialized technical assistance in the configuration, installation and maintenance of personal computing devices including laptops, desktops, workstations, printers, and associated peripherals for the customer.
- Technical assistance includes assisting the customer in the use and instruction of the equipment, component configuration/installation and diagnosing/resolving operational problems.
- Technician must be able to install supported software as well as configure to the supported convention.
- Reports problems with procedures and makes suggestions for improvements.
- Technician is required to update and maintain asset tracking and associated asset licenses in coordination with regional Team Lead.
- Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure user satisfaction.
- Escalates to or consults with senior staff when solution is unclear.

WHAT YOU NEED TO BRING TO THE TABLE:

- Proficient with Windows 7 and XP operating systems.
- Possesses of A+, Network+, MCP or above training certificates or two (2) years of prior desktop support related field experience.
- Demonstrated technical knowledge of computing hardware, operating systems and office productivity software.
- Strong problem-solving and trouble-shooting skills
- Excellent communication and interpersonal skills

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- Ability to work independently with minimal supervision
- Customer service and support experience, in a PC or operating systems role (Previous Help Desk experience would be an asset)
- ABILITY TO LIFT 50LBS. OR MORE
- Knowledge of Multimax and the technical document development process.

OPPORTUNITY IS CALLING, APPLY NOW!

RECRUITER: Pierre Paul

Yoh, a DayTHIS ADDRESS IS EXCLUSIVELY FOR INDIVIDUALS WITH DISABILITIES REQUESTING APPLICATION ASSISTANCE.